Covid-19 Update

Posted by Mike Eley on

*** Covid-19 Update ***

WE ARE STILL SHIPPING GOODS WITHIN UK AND TO SOME INTERNATIONAL DESTINATIONS

MrPottery Ltd - Covid-19 Update

We can no longer say it is business as usual. No one can right now. It's about as unusual as you can get.

However, as an online business we are not subject to the restrictions placed on physical shops. Government guidelines are clear, in that online shopping sites may remain open (and are encouraged to do so) and postal and delivery services will run as usual. So, we are for the time being continuing to ship replacement china to our customers. In fact, we will continue to do so as long as Royal Mail and Parcelforce are operating their parcel services, and it is safe for our team to do so.

We are running a very restricted team at the moment and taking all necessary precautions to protect both them and our customers. Inevitably this will lead to short delays (currently 1 to 2 working days) between order and dispatch.

Additionally, our couriers both here in the UK and overseas are under additional pressure right now. Please therefore, note that UK deliveries may take a day or two longer than the usual 24/48hour services.

For overseas deliveries please note that some countries both in and out of Europe have suspended services. Most others have implemented changes in the delivery process leading to delays. If you are ordering from a country with suspended services, we are happy to hold your order (on receipt of payment) pending resolution of the Covid-19 pandemic and/or the lifting of suspended services. Please see the following link to see if your country is effected.

https://www.parcelforce.com/service-updates

For anyone looking to sell their discontinued china we are still happy to quote to buy it. However, we have today suspended all collections, pending an improvement in the current situation. So be aware that it may be months, rather than weeks before we are able to collect.
If you need any help when browsing our website, just email us (emailus@mrpottery.co.uk) or call us on our free phone number 0800 772 3428.
Otherwise, stay home, stay safe, stay well.
Best regards
The MrPottery Team

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