We want to get your china to you in one piece and we have an excellent record of shipping without breakages. In fact, less than 1 in 200 parcels are damaged in transit. However, to achieve this we do use plenty of packaging material.
Wherever practical we do use environmentally friendly materials such as recycled cardboard and biodegradable filler.
We are constantly reviewing our packaging processes with a view to reducing our materials and minimising the environmental impact without increasing the risk of breakages.