We offer a 100% satisfaction guarantee. We stand behind every piece of replacement china we sell. If you are not 100% satisfied, simply return it to us for a full refund or replacement, no questions asked!
We operate a "No Quibble Guarantee". If you are unhappy with your goods in any way simply return them to us and we will refund you in full including the cost of the original delivery, subject to the safe return of the goods.
If there is a problem with your order please contact us within 7 days of receipt to let us know. We will do our best to sort out whatever the problem is there and then.
Should you wish to return any or all of the order, you may do so within 14 days of receipt, and subject to their safe arrival we will refund you in full, no questions asked.
NB Please contact us before shipping any returns as we will provide clear instructions on how to do so.
Responsibility for the cost of the return postage and packaging will depend on the circumstances of the return.
This policy does not affect your consumer rights under the laws of England and Wales.